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TELEGRAM : For a Safe and Successful Engagement with Your Customers
Messenger apps are the most effective tool brands can use to engage in 1:1 communication with their customers quickly and efficiently. With over 200 million users in India at present, and the user count witnessing an exponential growth rate.
With provision for guaranteed safety and security in place, nothing beats the values of messenger apps for establishing communication channels with customers, sales, and marketing. A key criterion brands should pay attention to, before selecting a message app for communication, is whether it will inspire trust in users.
Sinch’s Customer Experience Report validates the above-mentioned point, stating that more than 87% of consumers preferred engaging with brands only over channels they feel safe about. Additionally, statistics have confirmed that customers have a 35X higher chance of opening their mobile messages when compared to emails, leading to a 20% rise in brand interaction and sales.
Telegram is the one channel that gives brands maximum reach when communicating with their customers and ensures a safe and secure environment.
5 Reasons Why Telegram is Your Go-To Messenger App
⏩Convenience: It is the most convenient way for brands to reach their customers. Due to its rapidly growing stature and widespread usage, it helps eliminate the communication barrier between brands and consumers like none.
⏩Super Fast: Not only is it the best messaging app out there, Telegram is also the fastest way of getting in touch with your customers compared to other conventional communication methods. Telegram enables quick response times by handling multiple customer requests from one central inbox using professional messaging solutions.
⏩Cost-effective: Telegram has a massive cost advantage over tools like WhatsApp and other messaging platforms. Telegram’s ability to handle multiple communication requests in as high a volume as possible enabled it to gain re-engagement with customers much easier and at cheaper prices without incurring too much expenses.
⏩Personalization: Telegram offers ample provisions for personalization. It helps brands customize their messages for each customer’s needs quickly and effortlessly. The ability to connect Telegram with the CRM system enables brands to send out selective, personalized messages in just a few clicks.
⏩Safety: Safety is the USP of Telegram. It offers end-to-end encryption with the highest security standards, guaranteeing 100% data protection. The added layers of security can quickly warn your customers about any security issues they may encounter.
Benefits Over its Rivals
Until they switched to Telegram, they had no choice but to spend significant money on WhatsApp communication. Estimatedly, the surge in cost amounted to over 50% of the earlier marketing cost. On the contrary, Telegram only charges for the platform pricing but not for any communication pricing.
✅No Content Restriction: Enabling one-to-one conversations with customers, Telegrams allow businesses to send messages without any content limitation or restriction. Whether it’s for sending Promotional messages, Transactional messages, or just interacting with customers with Chatbots, Telegram places no restrictions or limits the content of the conversation.
✅No Messaging Window: Unlike WhatsApp, there’s no messaging window in Telegram which limits the brand’s communication with its customers under any pricing or tariff. As mentioned earlier, Telegram doesn’t charge for any communication pricing.
✅Unlimited Frequency: The icing on the cake? Telegram enables customer business communication with infinite frequencies as many times as possible. Having the ability to handle multiple communication requests in as high a volume as possible, Telegram also enables brands to have unhindered and easy re-engagement with customers.
Conclusion
Telegram is primed to be the go-to messaging app for business communication in the immediate future. It is expected to rule the roost in the long run. Hence, it would be wise for brands to start using Telegram for communication with their customers.
Leverage Telegram marketing for your business with us. Reach out to our experts today to schedule a demo and elevate your Business Communication.
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